ACCESSIBILITY POLICY

PENALTY BOX RESTAURANT is committed to excellence in serving all customers including people with disabilities. The following statement on providing service to people with disabilities may be revised as other standards are introduced under the Accessibility for Ontarians with Disabilities Act.

 

All staff and management shall use reasonable efforts to ensure that it's policies, practices and procedures are consistent with providing services in a manner that respects the dignity and independence of persons with disabilities.

 

Assistive Devices

We are committed to serving people with disabilities who use assistive devices to benefit from our goods and services. We will ensure that our staff is familiar with various assistive devices that may be used by customers with disabilities.

 

Communication

We will communicate with people with disabilities in ways that take into account their disability.

 

Service Animals

We welcome people with disabilities and their service animals. Service animals are allowed on the parts of the premises that are open to the public.

 

Training

We will provide staff and management with our Accessible Customer Service Plan. We will train on how to interact and communicate with people with various types of disabilities.

 

Feedback Process

We encourage feedback from both customers and staff on the way Penalty Box Restaurant provides goods and services to people with disabilities.

 

Email: info@penaltyboxrestaurant.com with all comments and suggestions.