MULTI-YEAR ACCESSIBILITY PLAN

1. Purpose  

Penalty Box is committed to providing an inclusive and accessible environment for all customers, employees, applicants, suppliers, and visitors. We will work toward identifying, preventing, and removing barriers to accessibility while complying with applicable Ontario accessibility requirements. 

 

This multi-year plan outlines the actions Penalty Box will take over the next five years to improve accessibility across our restaurant operation. 

 

2. Accessibility Commitment  

Penalty Box is committed to: 

• Providing goods and services in a way that respects the dignity and independence of people with disabilities. 

• Identifying and removing accessibility barriers wherever reasonably possible. 

• Providing accessible customer service. 

• Providing employees with appropriate accessibility training. 

• Maintaining accessible facilities and keeping accessibility equipment and features in good working order. 

• Providing information and communications in accessible formats when requested. 

• Ensuring accessibility considerations are incorporated into future renovations, purchases, policies, and procedures. 

 

YEAR 1 – 2026

Accessibility Assessment & Policy Review 

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Physical Accessibility 

• Conduct an accessibility assessment of restaurant. 

• Review accessible parking spaces and signage. 

• Inspect exterior entrances, ramps, sidewalks, and doorways for barriers. 

• Review accessibility of washrooms. 

• Identify areas where furniture or restaurant equipment may restrict mobility. 

• Ensure accessible routes remain clear of boxes, equipment, displays, garbage bins, and other obstacles. 

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 Customer Service  

• Review and update the restaurant’s accessibility/customer service policies. 

• Ensure staff know how to assist customers with disabilities respectfully and appropriately. 

• Establish a process for receiving and responding to accessibility feedback. 

 

 Training   

• Ensure all employees receive required accessibility training. 

• Provide accessibility training to new employees as part of onboarding. 

• Maintain records of completed training. 

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 Communications    

• Review menus, signage, website information, and other customer communications for accessibility. 

• Establish a process for providing information in an accessible format when requested. 

 

YEAR 2 – 2027 

Barrier Removal & Improvements  

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Physical Improvements  

• Address priority barriers identified during the Year 1 accessibility assessment. 

• Repair or improve entrance doors and door hardware where necessary. 

• Improve accessibility signage where required. 

• Improve lighting and visibility in entrances, walkways, and washrooms where necessary. 

• Review seating arrangements to ensure adequate accessible seating options. 

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Restaurant Operations   

• Ensure accessible routes remain unobstructed during busy periods. 

• Review procedures for accommodating customers using mobility devices. 

• Ensure staff understand how to accommodate service animals in accordance with applicable requirements. 

 

Emergency Procedures    

• Review emergency evacuation procedures with accessibility in mind. 

• Identify procedures for assisting employees or customers with disabilities during an emergency. 

• Communicate emergency procedures to staff. 

 

YEAR 3 – 2028 

Communication & Technology   

 

Accessible Information     

• Review the restaurant website and online information for accessibility. 

• Improve digital documents and menus where practical. 

• Ensure customers can request information in an accessible format. 

• Review signage for readability, placement, and visibility. 

 

Customer Experience      

• Review the customer experience from arrival through departure to identify potential accessibility barriers. 

• Seek feedback from customers regarding accessibility. 

• Address recurring accessibility concerns. 

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Employee Accessibility       

• Review workplace procedures to identify barriers affecting employees with disabilities. 

• Ensure accommodation requests are handled appropriately and confidentially. 

• Review recruitment and hiring procedures to ensure accessibility is considered throughout the employment process. 

 

YEAR 4 – 2029 

Continued Improvements    

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Facility Review        

• Conduct a second comprehensive accessibility review of restaurant. 

• Compare progress against the original Year 1 assessment. 

• Prioritize remaining physical barriers based on safety, accessibility, and feasibility. 

• Incorporate accessibility improvements into planned renovations and maintenance projects. 

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Policies & Procedures         

• Review accessibility policies and procedures. 

• Update policies where legislation, operations, or best practices have changed. 

• Review the accessibility feedback process and make improvements where necessary. 

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Staff Training          

• Provide refresher accessibility training where appropriate. 

• Reinforce accessibility expectations with management and supervisory staff. 

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YEAR 5 – 2030  

Evaluation & Future Planning     

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Accessibility Review         

• Conduct a complete review of progress made during the five-year plan. 

• Document accessibility improvements completed at restaurant. 

• Identify outstanding barriers and establish priorities for the next planning period. 

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Customer & Employee Feedback          

• Review accessibility feedback received during the previous five years. 

• Identify recurring issues or areas requiring additional attention. 

• Consider feedback when developing the next multi-year accessibility plan. 

 

Future Plan           

• Develop the next five-year accessibility plan. 

• Establish new accessibility goals based on identified needs, legislation, renovations, technology, and customer feedback. 

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Ongoing Commitments 

Throughout the five-year period, Penalty Box will: 

• Maintain accessibility features and equipment in good working order. 

• Keep accessible routes clear and unobstructed. 

• Provide accessible customer service. 

• Provide accessibility training to applicable employees. 

• Respond to accessibility feedback and complaints promptly. 

• Consider accessibility when planning renovations, construction, purchasing, and changes to restaurant operations. 

• Review accessibility requirements when applicable legislation or regulations change. 

• Provide information in accessible formats when requested, where reasonably possible. 

• Document accessibility improvements and significant accessibility-related actions. ​

 

Accessibility Feedback  

Penalty Box welcomes feedback regarding the accessibility of our facilities, services, and policies. 

 

Customers, employees, and other individuals may provide feedback directly to restaurant management. Feedback will be reviewed and used to identify opportunities for improvement. 

 

Where a response is requested, Penalty Box will respond in a timely manner and, where appropriate, provide information about the action taken. 

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Responsibility   

Restaurant ownership and management are responsible for overseeing this accessibility plan, monitoring progress, ensuring applicable requirements are met, and reviewing the plan annually. 

 

Employees are responsible for following accessibility policies and procedures and bringing accessibility concerns to management’s attention. 

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Date: October 13, 2026

Next Annual Review: October 2027